September 10th | Nashville, TN

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OUR AGENDA

8:30 AM - 9:30 AM

Doors Open & Check-In

Morning Sessions:

9:30 AM - 10:30 AM

Welcome & Beekeeper Keynote

Cris Grossmann / CEO, Beekeeper

Join Cris Grossmann, CEO of Beekeeper, for an inspiring keynote on the core principles of frontline success. Discover powerful insights fueled by real-world data and customer stories that demonstrate how frontline workers are not only the backbone but the driving force behind every thriving organization. Cris will unveil a proven framework for frontline success and share the inspiring journey of a customer who continually transforms their workforce. He will also emphasize the importance of making frontline lives easier to build an engaged, equipped, and connected workforce. Don’t miss this opportunity to learn how making frontline lives easier isn’t just an operational goal—it’s the key to unlocking sustained business growth.

10:30 AM - 11:15 AM

Keynote: Engagement Economics, The ROI of a Connected Workforce.

Christie Hoffman / Founder, Engagement Academy

Are you ready for the Engagement Academy? In the frontline workplace, priorities often diverge: executives focus on revenue, operations on innovation, HR on people, managers on efficiency, and employees just want to do their best work. Christie will walk us through how by understanding what connection means to employees at all levels, you can deliver a better employee experience, ensuring everyone gets what they need while simultaneously setting your company up for long-term, scalable success.

This deep dive session will be followed by a 15 minute Ask Me Anything.

11:15 AM - 11:30 AM

Morning Coffee & Networking

Breakout Sessions

Connecting to the Frontline Experience - Learn best practices, thought leadership concepts, & considerations to support your Frontline employees and unlock their potential.

11:30 AM - 12:15 PM

Finding Common Ground: Building Comms & Culture Across Large, Multi-Property & Distributed Teams

Nicole Peterson / Director Of Training, Pinehurst Resorts

Shawn Marshall / Communication Manager, Resorts World New York City

Engaging a large, geographically dispersed staff across multiple properties with hundreds of team members presents unique communication challenges. How do you ensure everyone feels heard, valued, and part of a cohesive team culture? Join Pinehurst Resort and Resorts World New York where we will delve into their successful strategies for:

  • Foster Open Communication: Discover how to encourage employee voice and feedback across departments + properties.
  • Recognition that Resonates: Explore how to implemented recognition programs that motivate and boost morale for a physically dispersed team.
  • One Culture, Many Locations: Learn how to cultivate a strong company culture that unites your multi-property workforce.

11:30 AM - 12:15 PM

No More FOMO: Building a Connected Employee Experience your Employees Won’t Want to Miss Out On!

Sonja Breuer / Senior Vice President of Human Resources, Hamra Enterprises

Will McCarley / Internal Communications Manager, Tyson

Looking to create a thriving employee experience from day one? From onboarding and internal communications, to career development, productivity, and everything in between - create a connected employee journey that increases job satisfaction, motivation, and workplace unity.

Learn how HR and Corporate Communications can come together to to:

  • Build a Single Source of Truth: Empower employees with easy access to all the tools and information they need to succeed, eliminating confusion and wasted time
  • Boost Morale and Teamwork: Foster a stronger company workplace by celebrating achievements, facilitating connections between team members, and breaking down silos between leadership and your staff
  • Nurture and grow your diverse, talented workforce: Promote continuous feedback, internal comms transparency, and career advancement opportunities as part of the ultimate employee journey

11:30 AM - 12:15 PM

Bridging the Learning Gap: How Integrated Training & Communication Boosts Your Frontline Workforce

Tamara Palmer / Internal Communications Manager, Flagger Force

Brian Ruano / Director of US Sales, EduMe

Disconnected frontline teams, fragmented training, and low engagement are roadblocks to a thriving workforce. How can you bridge the gap and drive peak performance from your frontline teams?

Join Flagger Force and EduMe and gain actionable insights to:

  • Revolutionize Communication: Discover how Flagger Force leveraged Beekeeper to unify their frontline and boost engagement by customizing the digital experience for frontline communications and learning
  • Train Smarter, Not Harder: Explore EduMe's innovative platform and learn how Flagger Force integrated it seamlessly with Beekeeper to enhance training effectiveness and safety compliance
  • Build a Culture of Growth: Uncover strategies to empower your frontline with real-time access to information and development opportunities, boosting retention and performance

12:15 PM - 1:30 PM

Lunch

Breakout Sessions

Connect and Drive Business Value for Your Organization - Learn how to show and deliver value to your business, champion Frontline solutions to accelerate company growth.

1:30 PM - 2:15 PM

Beyond the High Five: Building a Culture of Recognition & Growth

Marlin Smith SHRM-SCP / Director of Human Resources, US Operations, ConMet

Jason Lindstrom / CEO, Bucketlist

Motivation and feeling appreciated go hand in hand. In this session, ConMet and BucketList discuss using rewards and recognition to keep your best people happy and feeling valued. Go from Challenges to Results:

  • Feeling Heard & Valued: Discover how to increase the sentiment that your frontline feels listened to by implementing effective feedback loops, surveys, and communication channels
  • From Recognition to Retention: Explore ConMet's winning tactics for rewarding and recognizing achievements, fostering a sense of belonging, and positioning yourselves as an employer of choice in the competitive recruitment landscape of skilled labor
  • When your team is happy, they want to stay! Learn how to leverage real-time access to information, internal job postings, and data-driven HR analytics to support your frontline's growth and development, ultimately reducing turnover

1:30 PM - 2:15 PM

Unleash the Power of Authenticity: Communication Strategies to Ignite the Frontline

Stacey Ashley / Senior Manager, Public Relations, HyLife

Unlock the power of personalized communication with HyLife’s innovative approach! By creating "persona accounts" for different departments, they’ve empowered leaders to craft messages that truly connect with their teams—all while saving time for their lean communications team. HyLife’s strategy of clear, concise, and timely messaging is inspiring organic engagement and making communication more impactful than ever. By blending corporate-driven content with grassroots creativity, HyLife has ignited authentic interactions that drive productivity and engagement. Learn how their approach can elevate your frontline communications, making it more real, fun, and connected to business goals.

  • Empowering Tailored Communication: Learn how HyLife’s persona accounts allow leaders to create team-specific content that resonates and saves time.
  • Authentic Engagement through Corporate and Grassroots Content: Discover how blending corporate-driven content with organic creativity sparks authentic frontline interactions.
  • Clear, Concise, and Timely Messaging: See how a focused communications strategy built on clarity and timeliness boosts productivity and connects employees to the company’s core values.

1:30 PM - 2:15 PM

Connecting at the Core: Achieve Company Goals by Building Trust Between your Frontline and Leadership

Roxann Harris SPHR, SHRM-SCP / Human Resources Director, Hercules Industries

Shelby Reichman / Corporate Communications, Hercules Industries

Feeling the disconnect between your employees and the goals and objectives that your leadership team seeks to achieve? Join Hercules Industries and learn how they are harnessing the power of communication and collaboration to foster trust, open communication, and engagement and make an impact on the bottom line. Topics include:

  • Going From Disconnected to Engaged: Discover how Hercules transformed their employee experience, connecting with a diverse frontline including manufacturing, warehouse, and unionized workers
  • Content Strategies that Work: Explore how Hercules developed targeted communication campaigns to share essential resources, benefits information, training materials, and company updates, ensuring all employees have the information they need
  • Building Trust & Transparency: Hear how Hercules cultivated a culture of open communication among all employee segments, including non-English speakers, and how they have given their employee owners visibility into company KPIs
  • Data-Driven Decisions: Learn Hercules' strategies for tracking engagement, measuring success, and optimizing their communication efforts, and how they've used this data to show executives the impact of employee engagement
  • The Power of a Dedicated Champion: See how assigning a communications SME significantly streamlined their communication efforts and maximized their impact

2:15 PM - 2:30 PM

Afternoon Coffee & Networking

Breakout Sessions

Getting the Most Out of Beekeeper - Best Practices and How-Tos

2:30 PM - 3:15 PM

Ditch the Paper: Get Started and Go Digital with Forms and Workflows

Malia Goes / National Director, Human Resources, Senske Services

Shannon Tarvin / BSA Compliance Director, Meskwaki Bingo Casino Hotel

So you've successfully achieved your comms goals and your teams are collaborating better than ever! So what's next? Join Meskwaki Bingo Casino and Senske Services for practical tips and real-world examples of how they have digitized key processes and forms - and you can, too! In this session, you'll learn:

  • Start with Comms, Expand with Productivity: Learn how Meskwaki Bingo Casino is transforming their employee experience by integrating operational processes like call-outs, scheduling, and other HR/employee forms, as well as streamlining workflows for a more efficient work environment
  • The Power of Paperless: Explore how Senske Services digitized key forms like vehicle inspections, off-cycle compensation, and FMLA requests, improving internal transparency, reduced errors, and saving valuable time for both employees and managers, increasing their sense of pride and ownership to their work
  • Building a Winning Game Plan: Gain insights from both companies on how they secured leadership buy-in, developed a strategic launch plan, are progressing towards increasing retention, and promote user adoption through targeted engagement initiatives

2:30 PM - 3:15 PM

Next-Level Comms: Amplify the Power of Your Employee Engagement Strategy

Andy Larrañaga / Corporate Communications, Mortenson

By empowering employee champions to share stories, celebrate successes, and foster a sense of community, Mortenson has created a thriving culture of connection and ambassadorship. Whether you're struggling with siloed teams or simply want to learn practical strategies to increase user adoption and get the most from your communications channels, this session is packed with valuable insights. In this session, you'll discover:

• The Power of Decentralized Content: Explore how Mortenson created "persona accounts" for different departments, allowing them to tailor content to specific teams, saving time for their lean communications team

• Engagement Strategies that Work: Discover Mortenson's strategies for internal recruitment, recognition programs, and fun, engaging campaigns

• Building a Champion Network: Gain insights on how their company developed a tiered champion program with operating group, project, and culture champions who drive adoption, engagement, and content creation

2:30 PM - 3:15 PM

Workflow Wizardry: Efficiency Hacks for Busy Frontline Operations

Joe Crespin SHRM-CP / Director of Human Resources, Defined Fitness

Is your operations and HR teams feeling overwhelmed by manual processes and repetitive tasks? Join Joe, Defined Fitness' very own "Workflow Wizard," for an interactive session packed with practical tips and real-world examples to transform into an efficiency powerhouse! In this session, you'll learn:

  • From Mountains of Paper to Operations Zen: Discover how Defined Fitness streamlined operations and boosted team morale by automating HR, Facilities, and Accounting processes like recruiting, performance management, purchase orders, and more. The use cases are endless!
  • Workflow Hacks for Busy Teams: Uncover techniques for building efficient workflows that save time, reduce errors, and empower your frontline teams to focus on what matters most - the members and customers!
  • Engagement & Retention Magic: Learn how Defined Fitness tracks key metrics to demonstrate the business impact of digitizing their operational processes, including increased employee engagement, reduced turnover, and improved member satisfaction

3:15 PM - 3:30 PM

Final Afternoon Coffee & Networking

3:30 PM - 3:55 PM

Beekeeper Product Roadmap & Vision 2025

Kees de Vos / Chief Product Officer, Beekeeper

Prepare to be inspired as we take you on a journey into Beekeeper’s vision for 2025! In this keynote, we’ll explore how we’re redefining frontline work, empowering teams to communicate, collaborate, and succeed like never before. With our bold roadmap ahead, we’re committed to making frontline lives easier and businesses more successful by continuing to innovate and lead the charge in frontline success.

Join us for this exclusive look into the future—this is the session you won’t want to miss!

3:55 PM - 4:05 PM

Makeready Executive Keynote

Christine Magrann / President, Makeready Brand Development and Restaurants

4:05 PM - 4:45 PM

Frontline Impact Awards

4:45 PM - 6:15 PM

Evening Reception

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OUR SPEAKERS

Christie Hoffman
Christie Hoffman

Founder, Engagement Academy

Christine Magrann
Christine Magrann

President, Makeready Brand Development and Restaurants

Cris Grossmann
Cris Grossmann

CEO, Beekeeper

Kees de Vos
Kees de Vos

Chief Product Officer, Beekeeper

Marlin Smith SHRM-SCP
Marlin Smith SHRM-SCP

Director of Human Resources, US Operations, ConMet

Roxann Harris SPHR, SHRM-SCP
Roxann Harris SPHR, SHRM-SCP

Human Resources Director, Hercules Industries

Sonja Breuer
Sonja Breuer

Senior Vice President of Human Resources, Hamra Enterprises

Joe Crespin SHRM-CP
Joe Crespin SHRM-CP

Director of Human Resources, Defined Fitness

Jason Lindstrom
Jason Lindstrom

CEO, Bucketlist

Nicole Peterson
Nicole Peterson

Director Of Training, Pinehurst Resorts

Tamara Palmer
Tamara Palmer

Internal Communications Manager, Flagger Force

Brian Ruano
Brian Ruano

Director of US Sales, EduMe

Malia Goes
Malia Goes

National Director, Human Resources, Senske Services

Stacey Ashley
Stacey Ashley

Senior Manager, Public Relations, HyLife

Shannon Tarvin
Shannon Tarvin

BSA Compliance Director, Meskwaki Bingo Casino Hotel

Will McCarley
Will McCarley

Internal Communications Manager, Tyson

Shawn Marshall
Shawn Marshall

Communication Manager, Resorts World New York City

Shelby Reichman
Shelby Reichman

Corporate Communications, Hercules Industries

Andy Larrañaga
Andy Larrañaga

Corporate Communications, Mortenson

Allison Arnett
Allison Arnett

Director of Corporate Communications, Tree Top Inc

WHAT IS A FRONTLINE SUCCESS SUMMIT?​

Frontline Success Summit is back for another year of thought-provoking keynotes and real-world case studies amongst the hospitality, manufacturing, construction, retail, and healthcare industries! Join us for an in person summit at the amazing Noelle Hotel in Nashville to learn and exchange ideas with frontline leaders from around the globe.

HR Professionals

Discover best practices from
experts on employee retention and engagement, simplifying HR processes, and ensuring critical information reaches your entire workforce.

Operation Leaders

Learn how to improve business processes, frontline productivity,
and workplace safety to increase your organization’s bottom line.

Communication Leaders

Uncover the strategies for effective internal communications to cultivate an engaged and informed workforce.

WHAT PEOPLE ARE SAYING

“In the old days, safety audits were paper-based, done manually. Today, we have optimized these processes with Beekeeper in a digital way – workers can enter the information on the spot, then group leaders get an immediate alert if something is unsafe and can then take action focusing on finding solutions to the unsafe situation.”

heinrich_supthut

Heinrich Supthut
Manufacturing Manager

“To date, we have promoted 107 field leaders, all of whom are highly engaged on Beekeeper. 52% of those same field leaders are still at the company. With the cost to train, hire, and onboard field leaders, that positively impacted our business with $168,000 in savings on increased retention.”

tamara-palmer

Tamara Palmer
Internal Communications Manager

“Beekeeper has allowed us to digitize some of our operational processes like colleague shift management and daily briefings. There are also benefits we didn’t anticipate, such as the popularity of employees sharing personal stories and chiming in to recognize each other’s achievements.”

mitch-auston

Mitch Austin
Communications Security Manager

“More than 12,000 non-wired Cargill employees have opted into using this tool and are now easily connected to information, resources, and communication they didn’t have before.”

jay_knoll

Jay Knoll
Sr. Communications Specialist

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THE LOCATION - NOELLE HOTEL​

Noelle is an immersive hotel and creative gathering place in downtown Nashville. Created by some of the area’s finest makers and artists, this one-of-a-kind collaboration is designed specifically to bring guests face to face with the warmth, talent, and delightful unpredictability that make Nashville unique.

#FSS24: Connect
GET YOUR PASS

  • 9 Educational Sessions

  • Speakers from 5 Industries

  • Live CMS Working Sessions

  • Branded Swag + Delicious Food

  • Advanced User Content

Join us September 10, 2024 – Nashville, Tennessee

Need to sway your boss for event approval? We've got you covered!

OUR PAST SESSIONS

Frontline Success Summit 2023

Our Chief Product Officer, Kees De Vos reveals how to build a high performing frontline for any industry.

» Watch Now

Beekeeper presents the annual Frontline Success Awards. Relive these feel-good moments celebrating frontline heroes!

 
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Our CEO Cris Grossmann unveils the results of our Frontline Survey results and reveals top trends impacting frontline work in the coming year.

» Watch Now

IMPRESSIONS FROM PREVIOUS YEARS

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FRONTLINE IMPACT AWARDS

Frontline teams are the backbone of our economy. For the third year in a row we’re thrilled to present our newest take on Frontline Awards with new categories, and an all new award!

FREQUENTLY ASKED QUESTIONS

This event is ideal for business leaders with frontline workers, frontline managers, and any professional who wants to empower and engage frontline teams!

Absolutely! Each attendee has to register through the website.

This event is free. Simply save your spot by registering on this website.

You will be able to sign up for workshops on the day of the event on location.

We will be recording some sessions and the recording will be made available to attendees, but we will not be live streaming the event.

The event is at The Noelle Hotel: 200 4th Ave N, Nashville, TN 37219

PROUDLY SUPPORTED BY